Service Clients

Contactez-nous
Vous pouvez toujours nous contacter - vous pouvez utiliser le formulaire ici ou écrire un e-mail à : customerservice@kingslandequestrian.com

Nous nous efforçons de répondre dans un délai de 72 heures (jours fériés exclus).

Appelez-nous

Vous pouvez appeler notre service clientèle à l'adresse suivante :

+45 26 10 85 85 

Heures d'ouverture :

Lundi - Jeudi 09-14

Notre service clientèle peut vous aider en danois et en anglais.

Pour la langue maternelle, veuillez nous contacter par e-mail comme indiqué ci-dessus.

*Pas pendant les fêtes nationales danoises

Tableau des tailles

Size chart here (opens in a new window)

Conditions générales de vente

Vous trouvez nos conditions de vente ici

Livraison
Nous expédions dans le monde entier, les frais de livraison s'affichent lors la validation de la commande.

Nous expédions depuis notre entrepôt au Danemark.

Les frais d'expédition par région sont les suivants:

Pays Nordique :
Danemark: 7 Euro  (49 dkk)
Norvège : 7 Euro  (70 nok)
Suède : 7 Euro (75 sek)
Finlande : 7 euro

Europe : 7 euro

Autres pays : Dépend du pays.

 

Orders outside EU (including United Kingdom):

You will have to pay public tax on the value of the goods plus a standard customs clearance fee.

If any further questions please contact us. 

 

Free Shipping

Right now we offer Free Shipping on orders above €50 (in Europe).

  

Returns

If you would like to return any of the items that you have received, we offer 21 -days return policy, valid from the day you receive your order. Please contact customer service if you would like to return your order. Please use our return form when sending back the items.

All items returned must be in the same condition as when received, and must have all tags, including original packaging materials.

When we receive your items and the return conditions are met, the return will be processed within 10 working days. You will receive an email from us and the funds will be refunded to you, in the same way, as payment was made.

All returns, including shipping costs and arrangements  are the customer's responsibility.

Mark your package as  "return package"

Return adress:
Kingsland Denmark
Niels Bohrs Vej 2
7430 Ikast
Denmark

 

For Norwegian orders please use this address:

Kingsland A/S

Opperhaugveien 3,

Borgenhaugen

1738 Sarpsborg

Please note.
All items must be returned to our warehouse address. Unfortunately, we cannot accept packages sent without delivery or to parcel shops.

 

Return label
You can buy a return label if you contact our customer service. This service we offer to countries with GLS Shop return. You have to hand in the return package to your local GLS Shop. You can find the nearest shop on GLS website.

Countries with GLS Shop Return:

- Austria
- Belgium
- Denmark
- Germany
- Ireland
- Poland
- Sweden

We charge the same for a return label as we charge for shipping costs to your region. 7 Euro for Europe.